No Boletim de Monitoramento do 2\u00ba trimestre, a Azul foi a companhia com o maior percentual de solu\u00e7\u00e3o das reclama\u00e7\u00f5es = 82%. A 2\u00aa colocada registrou 7 pontos percentuais a menos. A empresa registrou ainda o menor \u00edndice de reclama\u00e7\u00f5es. Foram apenas 882 em um universo de 5 milh\u00f5es de clientes.<\/p>\n
“A maior paix\u00e3o da Azul s\u00e3o os nossos clientes. A nossa lideran\u00e7a, em todos os quesitos de avalia\u00e7\u00e3o, \u00e9 traduzida pelos esfor\u00e7os di\u00e1rios do nosso time em proporcionar um atendimento diferenciado ao consumidor que voa conosco. Temos como meta oferecer a melhor experi\u00eancia da vida deles, desde o momento da compra at\u00e9 a chegada ao destino pretendido. Esses n\u00fameros nos deixam felizes e mostram que estamos no caminho certo, embora saibamos que ainda h\u00e1 muito o que fazer para melhorarmos nossa integra\u00e7\u00e3o”.<\/p>\n
Jason Ward –\u00a0Vice-Presidente de Pessoas e Clientes da Azul<\/strong><\/p><\/blockquote>\nO \u00edndice de satisfa\u00e7\u00e3o dos Clientes da Azul chegou a 3,6. At\u00e9 dezembro do ano passado, o mesmo \u00edndice estava em 2,08. O prazo m\u00e9dio de resposta da companhia tamb\u00e9m foi o menor na compara\u00e7\u00e3o com as demais = 3 dias. Antes, a empresa demorava 5 dias.<\/p>\n","protected":false},"excerpt":{"rendered":"
Companhia apresentou o melhor percentual de solu\u00e7\u00e3o para as reclama\u00e7\u00f5es dos consumidores Pelo 2\u00ba trimestre consecutivo, a Azul Linhas A\u00e9reas manteve a lideran\u00e7a em todos os quesitos do ranking de satisfa\u00e7\u00e3o dos clientes. O ranking foi realizado com base nos registros de insatisfa\u00e7\u00f5es na plataforma consumidor.gov.br. No Boletim de Monitoramento do 2\u00ba trimestre, a Azul […]<\/p>\n","protected":false},"author":5,"featured_media":14896,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[969,309,226,8],"tags":[1947,2503,583,254,2521,187],"class_list":["post-14894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-acontece-no-turismo","category-ar","category-destaque","category-ir-e-vir","tag-acontece","tag-azul-linhas-aereas","tag-claudia-tonaco","tag-companhia-aerea","tag-satisfacao-do-cliente","tag-travel3"],"yoast_head":"\n
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